Frequently Asked Questions

What are some of the benefits of using mySmartCoach?
By investing in professional learning and teacher growth through mySmartCoach and aligning instructors to the 4 critical Best Practices standards, districts can expect to mitigate the effects of disrupted learning, accelerate student achievement, and retain teachers. Plus, equipped with growth data, analytics, and progress badges, you have the tools to recognize and celebrate your teachers’ hard work and achievements – something teachers need now more than ever.
Will I be able to track my teachers’ growth and progress with mySmartCoach?
Yes! Professional growth analytics are automatically captured and organized within the system without adding workload to your teams’ plates. impactConsole dashboards and reports track engagement, growth, and areas for improvement, giving leaders a holistic, comprehensive view of which programs improve learner outcomes and which ones don’t at the individual, campus, and district level.
I already have coaching in my district, so why do I need mySmartCoach?
By using mySmartCoach adaptive technology for the more foundational elements of professional learning, districts with established coaching teams can focus their efforts on high-stakes areas that demand more attention, such as teachers who need support.
Are other standards available with mySmartCoach?
Initially we will launch mySmartCoach with the 4 critical Best Practices proven to lead to teacher growth and student outcomes. In the future, and based on interest, we will add other Best Practices, such as Executive Leadership standards, and can always customize based on our partner’s needs and interest.
How were the 4 critical Best Practice standards selected?
Backed by research from 800+ academic studies from the brightest minds in teaching and learning, such as John Hattie, Robert Marzano, and Steven Zemelman, and by over a decade of experience with coaching teachers and instructional coaches, we have determined these standards to be the most effective in ensuring teacher growth leads to student outcomes.
What standards are currently being coached with mySmartCoach?
mySmartCoach currently coaches on the 4 critical Best Practices proven to lead to teacher growth and student outcomes.
Who can benefit from using mySmartCoach?
mySmartCoach is an alternative to one-size-fits all training, benefitting new and veteran teachers alike: 
  • Thorough support for new teachers who require additional guidance to be successful right off the bat and remain in the profession for years to come
  • Just-right support for veteran teachers who may need specific resources, encouragement, and quick inspiration
  • Actionable strategies for accelerating learning that benefits all teachers and students
What system support is available for users of mySmartCoach?
Teachers/coachees can access a knowledge base of frequently searched topics, communicate with the mySmartCoach support team using Live Chat (M-F, 8:00 am – 5:00 pm Central), and/or receive 24/7 support through eSuite’s virtual assistant Brie.
How do teachers/coachees get started using mySmartCoach?
  • Create a profile, including teaching background, length of tenure, and other key facts
  • Watch an introductory video on the eGroweCoach process and the critical best practice standards on which they can receive coaching
  • Select their coach from a variety of available coaching personas/styles
  • Create a coaching plan and schedule the recommended minimum 7 coaching sessions throughout the school year
  • Begin their first mySmartCoach session
How does mySmartCoach work?
Teachers/coachees control when they access mySmartCoach and are guided through each session, taking ownership of their growth and setting growth goals independently. Their selected coach delivers on-demand recommendations, feedback, and relevant materials pulled from a digital library of 5K+ learning resources. Progress badges help teachers identify growth gains and gaps, celebrate achievements, and pinpoint areas for improvement.
Why do I need mySmartCoach in my district?
  • To provide scaffolded support for teachers who don't have access to internal coaching or who aren't supported by existing instructional coaching teams
  • To collect district-wide coaching & growth analytics to show the impact of teacher growth on student outcomes without giving more work to your teams
  • To deliver evidence of growth and ROI within an integrated system that organizes, manages, and reports data and outcomes
Our teachers already have an abundance of resources to help students learn. How can eSuite help?
For teachers who are rich in the “what,” eSuite provides a personalized coaching and support system on the “how.” The e2L Best Practices standards and rubrics that are coached through eGroweCoach and mySmartCoach sessions include actionable strategies that teachers can incorporate into their daily practice, whether they teach face-to-face, virtually, or in a hybrid setting.
How does eSuite support the implementation of High-Quality Instructional Materials (HQIM)?
eGroweCoach sessions that incorporate High-Yield Best Practices standards and rubrics provide teachers with actionable strategies on how to implement HQIM at 100% of its potential so that students grow and achieve. Did you know that without proper support, HQIM only yields 50% of the potential value? Coaching delivered through eGroweCoach is the support system that ensures HQIM is implemented effectively, and ROI is attained.
Is eSuite customizable in any way?
Yes, tons!  There are so many ways eSuite can be customized for your local context. We understand each district is unique, so we have built-in customization in many areas, including curriculum standards, professional learning standards, badging, reporting, lesson plan templates, and creating your own resources in ePLC
Is eSuite mobile-friendly?
Yes. eSuite puts the power of e2L’s processes and best practices in the palm of your hand and is built to work on any device, mobile or desktop.
What type of support is offered?
Our staff is happy to serve our partners! We offer continuous support in many ways. Inside of eSuite are robust user guides for each app and a knowledge base with the most frequently asked questions. We also have a ticketing system and our virtual assistant, Brie, that are both accessible 24/7 providing a direct line to our eSuite support team. Live Chat is available Monday through Friday, 8:00 am – 5:00 pm Central. eSuite users experience 99.9% uptime with the application suite.
Does eSuite support coaching in a virtual setting?
It doesn’t just support it - it’s made for it!  In fact, it’s hard to imagine coaching virtually without it. When coaching virtually, it’s critical to have a coaching management platform to capture goals, next steps, growth data, and celebrations, so teachers feel supported and have access to a knowledge base that guides them. It fosters a personal connection between coach and coachee and gives teachers a direct line to other teachers, Best Practices, and ideas to take their daily practice to the next level.
We already have a fabulous team of coaches. How does eSuite fit in? What value does it add?
How do you know if your coaching is truly making the impact you envision?  With eGroweCoach and mySmartCoach, your fabulous coaching team can collect data on the growth they see in their coachees and allow you to quantify the value of your coaching team. As a leader, you identify patterns and trends through coaching and growth analytics in impactConsole while also drilling down into any coaching conversation that takes place in your district. With this real-time data at your fingertips, it helps you tell the story of your district’s growth, celebrate bright spots, and articulate the ROI you are getting from your coaching program.
Do updates to eSuite increase the price, or are they included?
We like to say that eSuite has a growth mindset, as we continually iterate based on our users' feedback.  Not only are updates included in the annual subscription, but they happen outside of business hours, so you don’t have to worry about any downtime.  Since the app is web-based, updates are automatic.  There is no need to update the apps on your end.
How long is a subscription?
eSuite is purchased as an annual subscription. Users will have access for one full calendar year based on when you sign up.
Do all the apps come together, or can I purchase the apps separately?
eSuite is an all-in-one comprehensive educator smart professional learning, coaching, and support platform that includes three apps–eGroweCoach, ePLC, and impactConsole–with two add-on options–mySmartCoach and impactConsole+. A license to eSuite provides access to the entire suite and is available through an annual subscription. Through September 30, 2022, mySmartCoach and impactConsole+ will be offered as part of an introductory bundle.